All Syrene products are proudly designed, formulated, and made in New Zealand.
No. Syrene products are 100% cruelty-free.
We sure do, find out more about our loyalty program Mermaid Shells here.
Syrene has been specially and uniquely created for all skin types. Our Aqua range has a gel-based formula which makes it lightweight and is great for oily skin. Yet, our key ingredients are incredibly hydrating, making our products perfect for dry skin, and our products are dermatologically tested, which means even the most sensitive skin can use Syrene too. It doesn’t stop there. Our entire range is formulated with our miracle macroalgae Ephemer™, targeting ageing skin.
Each product also includes unique ingredients, targeting specific skin concerns.
Aqua Intense Cream includes L22®, which balances your skin lipid profiles, improving elasticity and hydration, great for ageing and dull skin concerns.
Aqua Restore Eye Essence contains Syn® Eye, reducing the appearance of fine lines and wrinkles around the eyes within 7 days and reduces dark circles around the eye area. This unique ingredient is great for ageing, dull skin as it also brightens and energises the skin around the eyes.
Aqua Hydrating Masque is formulated with Liftessence™, which tightens and has a unique lifting effect, targeting ageing skin.
Aqua Power Masque contains Superox-C, a powerful Vitamin C to brighten dull and lacklustre skin.
Yes, our products are safe when pregnant or breastfeeding.
No, Syrene products do not include any parabens, PEGs, sulphates (SLS/SLES), GMOs, mineral oils or petrolatum.
Once opened, we recommend you use your Syrene product within 6 months. This is what the small “open lid” symbol with the number “6” on your packaging means.
Yes, the beautiful sea breeze fragrance in all our products is 100% natural.
Syrene gets its natural and organic fragrance from lemon oil, spearmint, Litsea Cubeba Fruit, Elemi oil, Eucalyptus oil, Vetiver oil, Ylang oil, Cypress oil, Clary Sage oil. These natural oils create a beautiful sea breeze fragrance, making each product smell amazing and transports you on a wellbeing journey to the ocean. Each product is dermatologically tested with the fragrance on the most sensitive skin and is completely safe.
We sure do. We include a complimentary sample with every order placed online. If you'd like to try Syrene before committing to a full size, simply sign up to our Mermaid Shells loyalty program, and follow the first 4 steps to instantly gain enough shells to be able to claim a free Aqua Discover. This sachet sample set includes a sample of Aquagel Oil to Foam Cleanser, Aquagel Refreshing Toner, Aqualight Moisture Gel Lotion, Aqua Intense Cream and Aqua Hydating Masque.
On average our 30ml bottles last 1 month with daily use. Our 100ml, 120ml, 150ml bottles and jars last up to 3 months with daily use.
Syrene is made under GMP certified factory. All products are passed micro tested for every batch and are all dermatologically tested to be safe for sensitive skin.
Yes, our products are dermatologically tested to be safe for sensitive skin.
We ship worldwide! You can also buy Syrene from our selected stockists in New Zealand, Australia, United Kingdom, Canada and Dubai.
Standard orders are picked and packed within 24-48 hours of receiving.
New Zealand: estimated arrival 1-3 working days
Australia: estimated arrival 3-5 working days
United Kingdom: estimated arrival 3-5 working days
All other international deliveries: estimated arrival 3-10 working days
Your products are wrapped in a paper-based alternative to bubble wrap, a combination of die-cut kraft paper and tissue interleaf that is 100% recyclable. This is to protect your order when being shipped. We also include Syrene branded tissue paper inside the box. This is FSC certified, recyclable and compostable. Your order is then placed in a 100% recyclable box, ready to be shipped!
Returns & Exchanges
We do not offer exchanges or refunds if you change of mind.
For any other issues regarding your product, please contact us at firstname.lastname@example.org and our customer service team will help you.
Please note: We only accept returns for items purchased through www.syreneskincare.com If you purchased a Syrene Skincare item from a retail partner, please contact that retailer directly.
Loyalty - Mermaid Shells
Mermaid Shells is Syrene’s loyalty program that allows you to earn shells that can be redeemed for minis so you can easily trial the Syrene range.
You can earn Mermaid Shells simply by completing the following steps:
Step 1: Join Mermaid Shells and earn 5 shells.
Step 2: Complete your profile and earn 5 shells.
Step 3: Like Syrene on Facebook and earn 5 shells.
Step 4: Follow Syrene on Instagram and earn 5 shells.
Step 5: On your birthday earn 20 shells.
Step 6: Every $5 spent earns 1 shell.
Mermaid shells can be redeemed on Syrene minis.
Receive a free Aqua Discover with 20 shells, and a free mini every time you've collected 50 shells.
Mermaid shells do not expire, however once you’ve unlocked a code for a free mini, the code expires in 30 days.
We do our best to source environmentally friendly materials and are working towards being a more sustainable brand every day. We’re a proud partner of Ocean Waste Plastic™ and all our minis are made from plastics that come from the ocean! Check out The Syrene Ripple Effect page for more information about our steps to sustainability.
Yes, our algae extracts are grown in a laboratory, which limits the harvesting of marine resources, and our marine collagen is derived from the by-product (wastage) of the fish production industry.
We do not offer exchange or refund if you change your mind. For any other issues regarding your order, please contact us at email@example.com and our customer service team will help you.
We accept Visa, Master credit card, Apple Pay, Google Pay and Paypal, Afterpay and Laybuy.